Missed-delivery callback
Three redelivery options, safe-drop authorisation, SMS confirmation — handled before the courier rolls again.
- Tracking-code lookup
- Safe-drop authorisation
- Redelivery slot booking
- SMS confirmation
Driver dispatch coordination
Route changes communicated in the driver's preferred language, with calendar and SMS confirmations.
- Mid-route additions
- Multi-language briefings
- Customer-expecting handoff
- Address SMS to the driver
Shipment exception handling
Customs delays, damaged-parcel claims, address corrections — async on WhatsApp, persisted across days.
- Customs documentation
- Damaged-parcel claim submission
- Address correction e-sign
- Tracking update on release
Built for logistics & delivery from the platform up
Closes the missed-delivery loop before the next route
Tracking-code lookup, three redelivery options, safe-drop authorisation, and SMS confirmation all happen on the same call — before the courier rolls again. Address corrections push into your delivery management system without requiring the customer to email anyone.
Driver briefings in the language they prefer
Mid-route additions, route changes, and customer-expecting handoffs run in the driver's preferred language across the five locked markets (NZ, AU, US, UK, EU). An address SMS to the driver removes the need to dictate or write down details on the move.
Async shipment-exception flows that persist across days
Customs delays, damaged-parcel claims, and address-correction e-sign run async on WhatsApp or web chat. The conversation persists across days, so customers can resume without restarting context — and tracking updates push back automatically when goods are released.
Common questions
What does a missed-delivery callback flow look like?
The agent looks up the tracking code, offers three redelivery options, accepts safe-drop authorisation when appropriate, and sends an SMS confirmation — all before the courier rolls again. If the customer needs an address change, the agent collects it and pushes the update into your delivery management system in the same call.
Can voice agents speak the language of our delivery drivers?
Yes. Nexora Voice supports multilingual briefings for driver dispatch: route changes, mid-route additions, and customer-expecting handoffs can be communicated in the driver's preferred language, with an address SMS for reference. Coverage today centres on the five locked markets — NZ, AU, US, UK, and EU — with locale-appropriate voices per route.
How does the agent handle shipment exceptions like customs delays?
Async on WhatsApp or web chat. The agent helps the customer file customs documentation, submits damaged-parcel claims, collects address corrections with e-sign confirmation, and pushes tracking updates back on release. The conversation persists across days so customers can resume without repeating context.
Does the platform integrate with our TMS or dispatch software?
Yes. Nexora connects to your transport management system, dispatch software, courier APIs, and customer-facing tracking portal over REST/webhook adapters. Salesforce, HubSpot, and Zendesk are first-class. Custom adapters for in-house dispatch systems are scoped during the 14-day pilot and ship before go-live.
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A 30-minute scoping call. We bring the logistics & delivery use-case research. You bring your tools and your hardest customer.